News

Published on: 7/22/2019

York County has had publicized and longstanding challenges with its 911 center. These have contributed to public safety concerns among the emergency services community. As a result, IXP, a public safety telecommunications company from Princeton, New Jersey, conducted a thorough audit of the 911 center, which yielded a report that can be accessed at this link.

The Commissioners’ leadership team has been consulting with police, fire and emergency medical services leaders to identify gaps and recommendations for improvement to the county’s 911 operations.

The center serves more than 150 emergency service agencies across 72 municipalities. There is not a one-size-fits-all approach to serving these agencies, which can make meeting their individual needs a challenge.

The commissioners will issue a request for qualifications, or RFQ, to work with management and staff at York County 911 as well as the emergency services agencies. This company would be the county’s change agent with a customer service-driven approach that would best suit each agencies’ communities and their unique needs.

Commissioners are seeking a transition management team that would work with staff and the public safety community to rebuild trust and collaboration with the agencies and communities and increase efficient and effective operations of the communication center.

The commissioners will meet publicly to discuss this at a special meeting scheduled for 10 a.m. Wednesday, July 24, in the commissioners’ meeting room on the second floor of the York County Administrative Center at 28 E. Market St., York, PA.